As the trusted name in slow cooking for nearly 50 years, Crock-Pot® puts consumer safety first. In partnership with the U.S. Consumer Product Safety Commission, Crock-Pot® is voluntarily recalling and replacing the lids of the Crock-Pot® 6-Quart Express Crock Multi-Cooker with a manufacture date from July 1, 2017 to October 1, 2018 with date codes K196 through K365 and L001 through L273.
All of our products are rigorously and routinely tested for consumer safety and are in full compliance with established industry standards. However, Crock-Pot® has identified that the lids of select 6-Quart Express Crock Multi-Cookers can detach during use if not used in accordance with the owner’s manual.
We’ve made two changes to enhance our consumers’ experience with this product, based on their feedback. First, we developed a new lid with updated iconography and quick-reference instructions to help avoid these common misuses. Second, we made design changes to the new lid that prohibit the unit from starting unless the lid is properly secured.
We encourage all consumers who own a Crock-Pot® 6-Quart Express Crock Multi-Cooker to carefully review the instructions below to verify if your product is affected by the recall and if necessary complete the order form to request a free replacement lid with quick-reference instructions on the label.
Crock-Pot® is committed to the safety of those who use and love our products, and we sincerely apologize to those who may have experienced any inconvenience. If you have any questions, please call the Crock-Pot® consumer services team at 1-800-323-9519 (Monday – Friday, 9 am – 5 pm EST for consumers in the U.S. and Canada).
Determine if your Crock-Pot® Express 6-Quart Crock Multi-Cooker is part of the recall and request your replacement lid and instructions
Pick Country (Canada / United States)
Enter the manufacturing date. The manufacturing date can be found embossed on the bottom surface of the pot and stamped on the metal prong of the electrical cord.
The manufacturing date code as shown above, is a letter followed by three numbers; ignore any other letters on the base. In the example above, the manufacturing date code is L003.
Enter manufacturing date code # JNSubmit
Your Crock-Pot® 6-Quart Express Crock Multi-Cooker is not included in the recall and does not require an updated lid. It is safe to continue to use without hesitation in accordance with the owner’s manual. If you have further questions or concerns, please contact us via our contact us page https://www.crock-pot.com/support/contact-us or call us 1.800.323.9519 Monday – Friday, 9 am - 5 pm EST.