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Important Safety Notice

The latest: We have experienced both expected and unexpected delays in the production and delivery of the replacement lid kits for the Crock-Pot 6-Quart Express Crock Multi-Cooker recall. We originally planned for delivery to take 8-12 weeks, longer than usual, due to the COVID precautions our manufacturers have in place. While production has continued, delivery has been delayed by the increase in shipping volume for ports and carriers. We will begin shipping replacement lids by the end of May and consumers can expect to receive it in June. Consumers who have placed an order will receive an email update when the replacement lid has shipped.

For more information, see the FAQ below.

About the Recall: As the trusted name in slow cooking for nearly 50 years, Crock-Pot® puts consumer safety first. In partnership with the U.S. Consumer Product Safety Commission, Crock-Pot® is voluntarily recalling and replacing the lids of the Crock-Pot® 6-Quart Express Crock Multi-Cooker with a manufacture date from July 1, 2017 to October 1, 2018 with date codes K196 through K365 and L001 through L273.

All of our products are rigorously and routinely tested for consumer safety and are in full compliance with established industry standards. However, Crock-Pot® has identified that the lids of select 6-Quart Express Crock Multi-Cookers can detach during use if not used in accordance with the owner’s manual.

We’ve made two changes to enhance our consumers’ experience with this product, based on their feedback. First, we developed a new lid with updated iconography and quick-reference instructions to help avoid these common misuses. Second, we made design changes to the new lid that prohibit the unit from starting unless the lid is properly secured.

We encourage all consumers who own a Crock-Pot® 6-Quart Express Crock Multi-Cooker to carefully review the instructions below to verify if your product is affected by the recall and if necessary complete the order form to request a free replacement lid with quick-reference instructions on the label.

Crock-Pot® is committed to the safety of those who use and love our products, and we sincerely apologize to those who may have experienced any inconvenience. If you have any questions, please call the Crock-Pot® consumer services team at 1-800-323-9519 (Monday – Friday, 9 am – 5 pm EST for consumers in the U.S. and Canada).

Frequently Asked Questions

Q: What changes have been made to the lids?
A: We’ve made two changes: First, we developed a new lid with updated iconography and quick-reference instructions to help avoid common misuses. Second, we made design changes to the new lid that prohibit the unit from starting unless the lid is properly secured.

Q: What should I do with my product while I wait?
A: You may keep using the Crock-Pot Express while you wait. Just be certain the lid is securely turned to the fully locked position by aligning the arrow on the lid with the lock symbol on the base. If you have questions, we have a video to help!

Q: Why are replacement deliveries delayed?
A: We experienced both expected and unexpected delays in production and delivery. We originally planned for delivery to take 8-12 weeks, longer than usual, due to the COVID precautions our manufacturers have in place. While production has continued, delivery has been delayed by the increase in shipping volume for ports and carriers.

Q: I have not received my replacement. When will I receive it?
A: We will begin shipping replacement lids by the end of May and consumers can expect to receive it in June. Consumers who have placed an order will receive an email update when the replacement lid has shipped.

Q: Can I check the status of my replacement?
A: We will begin shipping replacement lids by the end of May and consumers can expect to receive it in June. Consumers who have placed an order will receive an email update when the replacement lid has shipped.

Q: How will I know when the lid has shipped?
A: You will receive an email once your replacement lid has shipped. If you haven’t already, keep an eye on your spam or junk folder too just in case.

Visual Verification

Determine if your Crock-Pot® Express 6-Quart Crock Multi-Cooker is part of the recall and request your replacement lid and instructions

Pick Country (Canada / United States)

Step 1: Verify your Crock-Pot® is included in the recall




Step 2: Enter the manufacturing code


Enter the manufacturing date. The manufacturing date can be found embossed on the bottom surface of the pot and stamped on the metal prong of the electrical cord.

The manufacturing date code as shown above, is a letter followed by three numbers; ignore any other letters on the base. In the example above, the manufacturing date code is L003.

Enter manufacturing date code # JN

Submit